Ola Cabs — Irresponsible drive

Address:

Coimbatore, Tamil Nadu

Last thursday (24/03/2016) i booked ola cab to pick up
My parents from coimbatore gandhipuram bus stand . And the booking request went to this person
(Driver selvaraj ([protected]) for crn[protected]. Silver indica tn37bx1624 to pick you up @ 9:15 pm, 24mar. )
I got call from him and i told him to contact my dad's number to know about his whereabouts as my dad is the one who was gonna travel . This cab driver was arrogant and he raised his voice and shouted at me that he would not contact my dad and told to tell my dad to cal him . He was literally shouting and talked in a higher pitch and ordered me to give his number to my dad and contact him.
And i had to cancel that ride request . And three drivers in row denied duty saying different reasons as the drop location was little far from the source .
I was so pissed and my parents had to wait for a long time in bus stand .
To be precise, ola's service is very poor in coimbatore .
I want an action to be taken
On selvaraj . And let me know what step was taken for this complaint . Or i am not hesitant to take it consumer court .
Suggestion : it will be great if feed back form for each driver is available in ola app .