Ola Cabs — Midnight harassment

Address:	700091
Website:	www.ola.com

I have been using ola in many cities across India but the Ola experiance in kolkata has majorly been really bad and surprising.Yesterday night 11:45 pm i took an ola share OSN[protected] . It was late at night when suddenly on the midway to my destination i.e dawnagazi mosque bally the driver said he will drop me till a dakhinashwar temple which is on the other side of the Ganga River, at middle of the night he stopped the car and argued that he will not drop me to the drop location.I had to call my relatives at an odd hour to seek help as i was new to the city, Its when i was about to call up the cops the driver offered me a deal to pay a toll price for his return.He was asking for 45rs extra on the bill amount stating that he has to return empty and has to pay some toll as the return route was different, it was very disturbing and an unpleasant experience for those 40mins, he didn't use the navigation system when i requested which added on the the insecurity.It was midnight and unsafe area where we were heading, luckily the cab owner called is when i had to plead to the owner to instruct the cab driver to drop me, he understood and instructed the same, even after that after few kms the cab driver started off again cribbing and arguing, luckily i had the cab owner number i took from him and called up requesting and pleading him to instruct the drive to play fair or i need to call the cops, it is when he understood the seriousness of the matter and instructed the cab person to drop me without any extra cost.But the point remains these kind of bully drivers spoil the image of such big brands, I hope there needs to be some action taken on such drivers.i am not saying i have been cheated or any monitory big loss this indecent did but it was the 1st time i felt unsafe in an OLA cab.The cab owner Mr.tapoosh [protected] really understood the situation and helped me but he should be informed about such kind of driver he has employed.