Today i had taken ola cab service for returning to my home from phoenix market city. The driver prasanna kumar (Do not remember the cab (White indica) number - osn[protected]Transaction id) misbehaved.
He charged us more than what we are supposed to pay. Me and my friend tried to book the share cab as there was no other cab available. We were in total 4 people. I tried booking for 2 and my friend was trying to book for 2 as well. By mistake my friend forgot to change the count from 1 (Default) to 2.
She was about to cancel the cab but we noticed that we have booked the same back fortunately (Turned out to be unfortunate). So, i called up the cab driver and explained him the situation about booking only 3 instead of 4 seats by mistake. Just wanted to know if it was fine for 4 people travelling in indica. I have seen the same thing happening in uber as well (They allow 4 people to travel in car pool).
Once i talked to the driver he agreed. He arrived at phoenix market city in time and we boarded the cab. On the was we asked him to take a little longer route (That too because he asked us about the way) as the other route was jammed due to traffic due to construction work. He complained about it but i tried explaining him. My friend told him that we would give some extra as you think we have taken you in wrong route. Since we know the places near by well and where there can be traffic, we were making sure that no one wastes time. That was the only reason we suggested him that route. It would have hardly made a difference of 500m.
While getting down from the cab we gave him 200 as we did not have change.
He was supposed to get 69+68 = 137 inr. He kept all the money and said 200 is the bill. I had three ladies with me and i was genuinely happy that we could get home without much trouble. But the way he demanded the money whatever i had thought giving him extra decided against it and confronted him about charging so much.
His logic was you have booked for 3 but 4 people got into it. My question is why did he then allowed me to get into the cab in the first place. I had informed him well before getting into the cab to confirm else i was happy to book other cab or wait for some more time.
His next logic was you took me in wrong route so yo made me travel 2-3 kms more. He asked many a time whether to take left or right. That made me feel he is new in this route and does not know the place well. That prompted me to guide him else i was happy to be sitting silent. That made me also feel that he is not looking at the map (Which i could not see either). Moreover while entering the cab he asked us the booking number so that made me feel that he has some problem with his mobile or network. So, i was just being nice in telling him the route to avoid traffic and save time for all.
Now coming to the misbehaving part :
I just mentioned to him that i will inform the ola office that you have charged me extra. He got furious with that and did not allow me to get down. He started driving the cab and told that i have to come with him now to report in ola office. That was outrageous. Without my consent he forced me to travel with him for almost 150 m. Specially considering i had to take care of other 2 ladies (1 had already got down on the way) to make them reach home. That was serious offence as per me and i know this is my responsibility to report this issue so that other customers are not troubled in future.
I asked him to stop that car and when he did not i even told him i will go and report on my own he need not carry me. He still did not stop. So i got hold of the steering wheel. Then he threatened me to leave the steering wheel.
Finally he stopped the car.in the mean time one of my friend followed me till the car.
I realized there is no point in giving others trouble. I will handle issue the way i had thought off. I was getting down from the car when my friend asked him why he did not stop the car he started arguing with her.
I am just shaken by this incident and can not let it go until i see the necessary action taken.
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