Ola Cabs — Missed our flight due to pathetic service from Ola cabs.

Address:

Bangalore, Karnataka

I have been an old customer of Ola cab services, but experience o[censored]sing OLA CABS this time has been very pathetic/ painful. By going through the following contents, you can understand the pain of your loyal customers. Booking done for dropping at Bangalore International Airport via booking number CRN[protected]pickup Time 3:40 A.M. on 9th August 2015). The booking was done by my Ola app for dropping my parents who were travelling from Bangalore to Dehradun via New Delhi. Driver/Cab details: Lokesh, mob number: [protected], Cab: KA 51 9257 (Tata Indica) Below were the instances of what all has happened in the journey to the airport. 1) My parents boarded the cab at 3:40 AM in the morning, while travelling to the airport they got to know that the driver did not knew the route to the airport and also he was not able to use the GPS. Also when we book a ride, the app asks us for the destination and the driver accepts the request, so in that case he should know the route to the destination. 2) The driver only knew the local language, he even did not know the basis of English or Hindi and my parents were not able to communicate to him properly. 3) The cab was not in a good condition and on the way the cab breaks down, the pickup of the car was very low and the driver was only able to drive not more than 30-40 km per hr. The actual distance to airport from Murugeshpalya to the airport is close to 42 Kms and after travelling 55kms (I don’t know how and which route the driver has taken) he ended up dropping my parents in some village near to the outskirts of Bangalore which was again 15 Kms far from the airport (the cab stopped running after that). My parents then requested some car which was travelling on the way to the airport to drop them, once they reached the airport at 5:40 AM in the morning, the counter of the airlines was closed and they refused to board them. We ended up booking 3 new tickets from Bangalore to New Delhi for Rs. 27441 so that they can catch the connecting flight from Delhi to Dehradun. Please feel our pain of missing the flight and again spending of Rs.27441/-on purchasing 3 new tickets all because of pathetic services of OLA CABS in Bangalore. Request you to please look into the matter in detail and arrange refund of our new tickets cost Rs.27441/-at the earliest. Looking forward to hear on this from your side very soon! Below are the flight details. Missed flight details : Flight number: 9W 826 1) Indresh Dhodi (PNR : KUTOPO) 2) Mamta Dhodi (PNR: JFNPUZ) 3) Vishakha Dhodi (PNR: QYCTUX) New flight details: Flight number: 9W 824 1) Indresh Dhodi (PNR: WKYWWP) 2) Mamta Dhodi (PNR: WKYWWP) 3) Vishakha Dhodi (PNR: WKYWWP) Regards, Vishesh Dhodi +91-[protected]