Ola Cabs — New rates for old bookings. No communication. Pathetic cust service

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Bangalore, Karnataka

Hi, I had booked my cab (bangalore ola) on Apr 20th for Apr 27 to 29 ride. I came to know (by surpirse) that the rate have been changed without informing the customers. The call center executive, supervisor, manager are all useless and say that Ola is right in changing the rates. I accept that but customer MUST be informed WITHOUT FAIL by email/sms about rate changes for old booking or new booking... One supervisor by name Ms. Vidyashree says customer must know these things and Ola NEED NOT (WILL NOT) inform about rate changes. WTF ?? In this era of internet, an email/sms notification to customers was sufficient. I have not got any email even after 3 days of rate change. The supervisor doesn't even know the basic etiquittes of customer support. I think the entire Ola system needs an enhancement to be in good business... Otherwise, this is called as LOOTING... Example: (For Mini) 1st 4kms 80 rs A next 1 km 10 rs B Ride time 1 re per min C No wait time (first 5min is free, instead of old 10 mins). WTF?? What am i doing in A and B above, am I not RIDING (OCCUPYING) the cab ? Why the hell extra ride time charges when i AM ALREADY riding and charged in A and B above? Is ola giving me any special treatment by adding ride time ? This is and not informing the customer of the rate change is worst I have ever seen. Also, Ms.Vidhyashree claims (not sure) that the new rate change has passed regulation! Where in this world this is announced ?? Hey, Ola, first of all dont think of only money, business is NOT JUST money...When u do business, think of creating and retaing a customer and carefully plan when you really want to retain a customer... Just becoz u have a markter share doesnt mean that you can loot people without taking care properly.