Ola Cabs — Not refunding the amount due to Ola cabs issue

Address:	Ola cabs, Bengaluru
Website:	Ola cabs

Please find the description below. Also, please go through the screenshot taken from my Ola app for more clarification.

I took the ride on 12th Dec (CRN [protected]) where the driver took the money in cash and also money got debited from my Ola wallet. It was his fault and the moment I realised, that money got debited from my Ola money wallet, he flew away. Later, I contacted the Ola support where I got the refunded amount in Dec month itself (PFA). On 31st Jan, I didn't took any ride and again the 740 rupees got debited from my Ola wallet account. There is a glitch in Ola cabs system and kindly verify against your DB. Attached are the proof that with the mentioned CRN number I took only one ride i.e on 12th Dec and not on 31st Jan. Also, please find another screenshot where I got my refunded amount in Dec but somehow it again got deducted.

I hope I have given more clarification about the issue, Also, please refer the Ticket ID 3363899 (PFA) where Ola support has mentioned that it's a mistake from their end and they will be refunding the amount 755 rupees soon, but it didn't reflected in my account yet. Requesting for quick action and humble request to please refund my money back for which I have been fighting for last 6 months. This is the worst service I have ever experienced and Ola support didn't even respond to customers where they are not at fault.