Ola Cabs — Ola cab driver was very late

Address:	Mumbai City, Maharashtra, 400072
Website:	www.olacabs.com

I booked an Ola Cab on 22nd March 2016.
I had to visit someone urgently to the hospital. Being a 1st time Ola user, many Ola cab icons were displayed on the screen which indicated that these Ola cabs were in my locality itself (i.e hardly 3-5 minutes away). The pickup time promised was 2 minutes. I therefore, opted for the "Ride now" option. Then, i got the driver name, contact details, car no. etc.
However, when i called the driver to confirm the pickup, he confidently said that he is in my locality itself and will reach in 5 minutes.
However, when i went down in my building lobby, waiting for my Ola ride, the cab didn't show up for another 20 minutes.
It was an emergency for me, and had to struggle to find a random taxi(I cancelled the ride).
It is highly disappointing, that being such a huge cab company, Ola could'nt deliver - what it promised to do! 2 minutes was the Pickup time, but 20 minutes later the Ola ride showed up.
My experience with Ola cab, has strongly discouraged me from using such private cab services in the future!
I would suggest, that Ola cabs be truthful and practical about their timings displayed on the booking screen i.e instead of the false timing of 2 minutes, they should display 20-25 minutes as the realistic pickup time, so that Ola users do not face inconvenience in the future!