Ola Cabs — Ola cabs - misrouted, overcharged, misguided

Address:

110096

This is regarding the particular ride " CRN[protected] ".

I am one of the regular customer of OLA CABS, I booked a Micro cab from Lajpat Nagar, New Delhi to New Ashok Nagar, New Delhi. The total distance is around 10 kilometers, in which only DND (Rs.28) is required in this route no where Noida, UP entry is required.

But on the ride dated June 18th 2016, the driver MISROUTED the route to Noida, UP which really not at all required. He paid the DND I.e. Re.28.00 and in the State Toll the toll person was busy with one truck, the OLA driver just ran out from there without pay toll money I.e. Rs.100.00. violated the State law and regulations.

At the end of the ride the OLA charged Rs. 530.00 (which deducted from my OLA money). In which included Rs.200 as State MCD toll and Rs.28 as DND, I called OLA support initially spoke with the rep name Umesh, he spoke with driver and said OLA will return Rs.100.00, I complained to the representative regarding violated the State MCD toll, he kept me in hold and had a word with driver, he came back and provided me the information like driver totally paid Rs. 128.00 from his pocket. Again I ensured him about the violation, he again kept me hold and went to talk with driver, now he came giving me the details as driver has the State MCD TOLL pass for the month. I asked him to transfer the call to the floor supervisor because just before he said driver paid Rs.128.00 including State MCD and now saying as driver has MCD month pass, which is really a stupid thing I heard in the same call.

A person name "Mayukh" attended the call as supervisor, provided him with all the discrepancy with driver and the previous rep. He again called driver and came back and provide same information, I requested him put me in the conference call with driver to confirm he paid the State MCD toll. He denied and again went to contact driver and this time he said " I MISROUTED the driver". Later, here the height of the information provided by OLA support supervisor " Mr. Vedhun, it doesn't matter what driver paid or not, as per the OLA website the route lies a state MCD toll so OLA will charge."

I asked him to email me the same information which he provided me in this call ticket#10041396, he played very smart, he emailed me like

Mayukh Madhusoodanan (Ola Cabs)
Jun 19, 12:15 AM IST

Ola B. Vehun,

Thank you for contacting us.

As conveyed to you over the phone, earlier, we're confirming that after the conversation with you and the driver, toll charges of Rs.28/- and Rs.100 /- were paid separately during the undertaking of this particular ride (CRN[protected].

We hope that the issue's clarified from our end without any hassles.

Thank you,
Mayukh Madhusoodanan
Escalation Desk

______________________________________________________________________

The complete different information is emailed, really this is very very unprofessional behavior by OLA CABS. In the invoice the MCD toll is Rs.200.00, where they themselves agreed incorrect and agreed to refund of Rs.100.00. OLA is charging extra to the public and looting the money, which is really not acceptable.

I attached the screenshot of this ride dated June 18, 2016 and another screenshot of ride dated June 13, 2016. Where booked and travelled from the same pickup point to drop location.

As a citizen of this country please consider this as complaint to take the action with OLA from looting the money from public.

Thanks & Regards,
B. Vedhun
Ph#[protected]