Ola Cabs — Ola cabs service

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Ola Cabs

I had a very bad experience with OLA. I booked a cab for my parents from Old delhi railway station at 3:30 on June 8, 2016.

The cab was 4 minutes away. His behavior was totally pathetic.

1. I asked him to pick up my parents from the pick up lane. He refused saying that they were not allowed to. ALthough i had earlier had pick ups using OLA from the point i was asking, he completely refused. I requested him to please try considering their age and the hot climate. He was still admant

2. He did not move even a step from his location and my parents walked all the way to where he was (4minutes distance if he would have drived). it was a little less than 1 km that that they had to walk to him

3. the moment they reached, he said that he cancelled the booking and will not pick them.

Driver's details:
MONU
White Wagon R - DL1RT5591

If it was not possible for him to take the booking, he should cancelled right away rather than causing trouble for 2 aged people with luggage.

Really disappointing