Ola Cabs — OLA Cabs service reliability

Address:	560055
Website:	ola cabs services

I booked a OLA cabs in advance for a ride on a SUV to Bangalore airport from Malleswaram on Aug 11, 2016 @ 0100 Hrs. Booking Ref # CRN[protected]. I got a text @ midnight that driver details will be sent 15 mns before scheduled time. Shockingly I got a message @ 0045 Hrs that you could not locate a cab. This is totally unacceptable and you let me down bady at the last minute when my booking to airport was to catch an international flight. Thanks to your competitor - Uber I could reach the airport in time. Uber provide me cab within 4 minutes at 0104 Hrs. Your service reliability is seriously in question. Letting down customers at the eleventh hour is no good.