Ola Cabs — Ola charges for time and distance.

Address:

Bangalore, Karnataka

I booked an Ola mini cab for traveling a distance of 10.53 Km and according to Ola, I am supposed to pay Rs. 80.00 for the first 4 Km an then Rs.10.00 for ever kilometre after. Considering these charges including the tax I am supposed to pay for the above mentioned distance an approximate of Rs.150.00 In this case for the first time, I have been charged Rs. 34.00 extra in the form of ride time charges. Which is calculate at Rs. 1.00 for every minute of the journey where the first 5 minutes are free. I brought this to the notice of the Ola support team and all they wanted to tell me is how they charge. If this is the case, what is the difference between Ola which is a reputed taxi service provider and an independent auto driver who charges his customers as he pleases? It simply is not logical by a taxi operator to charge its customers on the basis of distance and time unless the time that is being charged is in the form of waiting charges. I humbly request the members of the forum to help me out with the same. It is not about the Rs.34.00 that I have paid Ola that irritates me, but the way they have taken the same. Justice needs to be served for people who use their service on a regular basis from this looting.