| Address: | Chennai, Tamil Nadu, 600113 | | Website: | www.olacabs.com |
I had booked a cab on 19th of April for 20th april, 7:40pm for my travel to the station as i had a train to catch for 10:00pm form Chennai central. Before 15mins i got a call from the driver stating Sorry Mam ! i am one hour away from you location and i will not be able to reach on time and he requested for the cancellation. I can really understand the driver but i fail to understand OLA as a company .
Customer trusts you after booking a cab. I immediately called OLA so called CUSTOMER CARE (which doesnot care about its customers at all). The customer care representative used his "REHEARSED LINES" - "OHH MAM! so SORRY TO HEAR ABOUT IT", BUT THERE IS HARDLY I CAN DO ANYTHING FOR YOU PLEASE BOOK ANOTHER CAB".
I mean seriously ? this is your CARE FOR THE CUSTOMER? they wanted me to book another cab pay 3X the charges just for nothing but to make profit ? instead of giving me another cab they put an offense against the driver ? why dont they put an offense against themselves as a company as OLA Doesnot have a policy of giving another cab but they surely have a policy for 3X charging the customer. They are never ashamed of charing 1000rupees also for a 20km travel. I really wonder what will happen if the Suresh prabhu gets inspired by their working model. Trains will also start charging like that .
My troubles didnot end there, my friends and i tried to book another cabs and here is what we got, thousands of calls from N number of drivers rejecting the booking as soon as they got to know the drop location. THIS IS THE PROBLEM WITH OLA NOT THE DRIVERS, you dont teach them how to use maps, you dont teach them how to talk, they dont know the routes.. Booking a cab is like fighting for your life, something more frustrating than your daily challenges at office and personal life. You waste an hour of your time if you book OLA.
ATLAST UBER came to my rescue. ELse i would have never reached the station on time and missed my train and OLA would have nothing apart from saying SORRY.
I want to ask OLA, who will pay for the torture from them and the time i wasted in booking the cab and talking to the drivers. ? Was this information helpful? | 
