Ola Cabs — OLA doing unfair and over charge on tax rides

Address:

Chennai, Tamil Nadu

Couple of weeks agao I have used OLA cab in Chennai. On the way we had two tolls and; driver got ZERO toll on the first toll booth and on the second toll driver asked me to get the toll charge. Its usual thing we have to get the toll charge we we hire cab as like as any other cab services in Chennai (but OLA has a policy that driver should pay the toll charge and OLA will charge it in the invoice. But I am not aware of it and that driver cheated me.). We got down in the destination and paid the amount that displays in the driver's device. After sometime I back to home and seen the invoice of OLA cab sent me. I comes to know that I invoice has a toll charge of Rs.46/- even I I have paid the toll charge (For first toll ZERO toll and for second toll I have paid Rs. 24/-; so total I paid is Rs. 24/-) of Rs. 24/-. I have contacted the customer support through email and not understanding properly and they refunded me Rs. 22/- as a OLA money (I don't know what calculation they did.); but they have to refund me Rs. 46/- in mathematically. Also they do over charge on the ride as every ride time will have cost. I don't like the way they behave and the customer support. Thanks, Nanda