Ola Cabs — OLA driver took longer route and added wrong wait time

Address:

Pune, Maharashtra

Hi, Please find attached the email about my detailed invoice. It says my wait time is 33 minutes. May I know what wait time is this? There was no wait time from my side, in fact the cab came late. I also got an SMS which said “Ola! Your cab has arrived. While we regret the delay, let’s make up by giving you an awesome ride”. Could you please clarify what this wait time is? I still have that SMS with me. Also, couple of complaints about the driver. Though he was asked to take a left turn to go towards Sangamwadi bridge after Bombay Sappers, he took a right and then went ahead on a wrong road for about 3 Kms. Later we had to take a U turn and resume on the actual road. (Which makes a detour of around 6 Kms total) Even then, instead of insisting for Sangamwadi route which is closest, he took old Yerawada road which made the trip longer (explanation I got was, he had to fill diesel). Aren’t they supposed to do it before the trip? Overall, I was not happy with the service. Hope to get this complaint addressed.