Ola Cabs — OLA is highly irresponsible and unprofessional

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear OLA Cabs, I have booked Ola sedan cab on 07th August in the evening (ref no. CRN[protected] for my late night travel on 07th August at 10.30 P.M. from New Delhi Railway Station to Noida Sector 41. I have done the booking well in advance on 07th August evening (5.30 PM) because I have to travel all alone in the late night. Hence, if the the cab would not available I would look for other cab providers. On 7th August at around 10 PM first I received the message mentioning the cab no. DL1YD0392 and Chauffeur Name SHASHI KANT stating that the cab is on the way to pick me up. But then again I received another message at 10.05 PM that my booking had been cancelled. To my surprise when I called up to the Customer care I came to know that the driver denied to come and cancelled my booking stating that he is far away from New Delhi Railway Station so won't be able to reach on time. Then I called the customer care to let them know the details and to arrange another cab to pick me up on time. As I was travelling the network was not working properly and I could not book another cab via mobile app. But the customer care support denied to do so and after made them understand my situation they convinced to book the cab via telephone Then I received another message stating cab no. DL1YE5415 and Chauffeur Name UPENDER and stating the pick up time is 10.45 PM which is already 15 minutes delay than the actual booking time. Then again at 10.41 PM I received another message that my booking had been cancelled again. When I called the customer care for the second time, they were stating that even this driver had again cancelled the booking stating the same reason. To my utmost disappointment I again requested the customer care to book a cab but it was already late than the scheduled booking time. Now to my shock, they told there are no cabs available at the moment and I have to look for other arrangement with a 'SORRY'. On my insist they had assigned me another cab and sent me a message stating the cab no. DL1YE0466 and Chauffeur Name Anand and now the pick up time was given 11.05 PM which is already 30 minutes delay than the actual booking time and quite a dangerous to wait all by myself at the station. All the data I have mentioned can be verified from your customer service staff for its genuineness.Bill is attached for your reference. Now please give me a proper explanation that this is how OLA treats their customer, by not keeping up to their promises when a customer has booked well in advance a cab? To let you know, I had MERU and UBER cabs who were providing me around Rs. 250/- off for their first ride, but just because OLA is reliable (well that's what I thought till that point of time), I chose to ride with OLA. Is this your professionalism and responsibility towards your customer? They were simply cancelling my booking as the drivers were cancelled the trip. Then why they were providing those drivers who were far away from station and can not take the ride to that customers?? And if a driver is cancelling the trip is it the customer's responsibility to pay/suffer like that? Why OLA put me into sheer harassment and hassle for the booking which I had done quite in advance? Where is my fault in that? Who gave the authority to the drivers to cancel a customers booking if he is not available? If it is so then why the customer care is not providing any optional arrangement to the customer than simply cancel the booking? But I felt terribly cheated and my trust with OLA cabs shattered. Needless to say I will never book a OLA again and will inform all my family, friends and colleagues about my bitter experience with the OLA Cab providers. Also I will blog about this at various forums so that other customers don't go through the same harrowing experience. Moreover even after my constant reminders, the invoice has been sent to me today only. This kind of service is terrible. If proper explanation is not provided to me, I will also draft a mail to your Senior Mr. Bhavish Aggarwal, Co-Founder and CEO and Mr. Ankit Bhati, Co-Founder and CTO, asking them that this is how OLA's treatment is suppose to be? And this is how OLA shows professionalism in this competitive era where there are 100 cab providers? Thanks Debaleena Debnath Mukherjee