Ola Cabs — Ola worst service

Address:

Bangalore, Karnataka, 560085

Booked ola cab on 20-Apr-2016 at 6.30 PM and CRN number is[protected].Driver name Lohithkumar and number is [protected]. Tried contacting him and he said he will be reaching in another 5 minutes. After 5 to 10 minutes i tried contacting him and he never received the call.
Around 7.00PM got message from ola cabs saying"Thanks for travelling with ola cabs.Your total bill is Rs123.
If ola cabs cant provide prompt service its better to avoid taking booking, instead of making customers fools. Now without travelling from where that Rs123 amount came. So cab drivers will work according to their will and wish and not according to ola guys. What a pathetic service ola. Will never try your service.
I need your response on this issue and action taken against that driver.