Ola Cabs — Peak time charges without prior intimation and unethical behaviour with females (bills attached)

Address:	560066
Website:	www.olacabs.com

Hi,

With due respect, i beg to say that without prior pop up option ola mini has charged extra money for my rides in the situations when i had emergency. Me and my mother had to suffer multiple times.

First instance, for 2.64 kms being charged rs.242, whereas the base price for for first 4 kms is only rs. 80. Also, was not intimated about the charges as there was no pop up populated while booking the cab. Crn[protected]. Also, i was not well and did not want to fight with the driver as a female. But unfortunately i did not get any help from customer care also.

Second instance same as above, for 29 kms i was charged rs.1601 through peak time charges.

I want to understand that during the emergency times, would i be charged anything just to make business and taking advantage of my helplessness.

I want to know if somebody can help us, the people of india living in a metro and having middle class status. Should not these peak time charges be regulated through india? Are we not living in a democratic country?

Need a strict action towards regulating these unnecessary peak charges and somebody in our country should not take advantage of our helplessness.

Thanks
Abhilasha
The voice of india