Ola Cabs — Quality of driver and car

I took an ola yesterday[protected] from panchsheel park to ghaziabad (rajnagar, sector 10). at first it took approximately 15 min for driver to get to my destination even though system kept showing 2 min. it was still acceptable, 1. as soon as got into the car, i noticed that car wheels had screeching sounds and it got worse as i went further and it did not feel that fit, mechanically speaking to be on the road, but i am not a mechanic so i cant say. driver said that he had gotten into a ditch and something happened to shock
2. driver was very nice, its understandable, but he had no clue how to read gps device. took many wrong turns, very very wide turns, did not see the difference between a turn and a u-turn. at one time, almost turned into a train track.
3. driver told that his cng was low and ac wont work and it was not working, asked for a cng pump and we got into a long line. it would have taken very long in the line so he decided to cut the line to the front but did not succeed. we lost 20min to 30 min because of this detour.
We opened windows as ac did not work and it was of very hot..
4. driver does not seem to be an experienced driver, overall as it was very jerky and not smooth drive.
I am relatively new customer to ola and feel very disappointed that ola would keep such driver and car in their network without providing any training or checking the competency of the driving. at the end, of course the bill was very high, i called customer service, you should have a record, i refused to pay the ourtageous bill of 650, that usually costs way less..