Ola Cabs — Ride time chagres

Hi Team, This is regarding my previous trip. I have seen the ride time charge. When I called the call center they asked me send a mail to you guys. This is really sick you guys are charging more and making your customers fools. Once you guys charge peak hour traffic as 50 bugs more or waiting charges etc. My question is ride time charges is not valid on on all rides. It depends on the traffic. For example for reaching a destination from my house to majestic it may take 30 mins, the same distance the other driver will go in 45 mins with the same amount of traffic. Then why the customer has to pay ride time charge unwantedly? Instead of reducing the Base fare, remove the ride time charge and keep the base fare as 100 . There is no benefit to the customer, it's a over head. I feel UBER is the cheaper cab than you guys. Waiting for your reply. Regards, Kiran [protected]