Ola Cabs — Rude behaviour by driver

Address:

Bangalore, Karnataka, 560079

My wife (Pregnant) had booked a cab to travel from MG Road - Bangalore to Vijaynagar -Bangalore : Booking details : CRN[protected]
The driver has rudely behaved with my wife and he was not aware of the route.
The driver has forced my wife to get down the cab and take an auto as he is not aware of the route.
Very Insensible behaviour by OLA driver and why is the driver not using the GPS system if he doesn't know the route.