Ola Cabs — Taxi over charge rs. 1020/- collected crn[protected], distance:24.1 km - reg

suyams

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600042
Website:	customercaresupportinfo.in/ola-cabs-customer-care-helpline-number.html

Dear sir,

I would like to inform you that i have booked ola taxi through my mobile no [protected] [[protected]@gmail.com] and traveled from velachery to kolathur today the fare arrived for rs. 359/- paid to the driver. Again the return travel i booked from kolathur to velachery but the vehicle didn't come on time. So i called the driver no @ [protected] three times but the driver didn't respond properly [but fine rs.50 imposed for the same]. So my brother in-law mr. M. V. Sathish [senior advocate] booked from his mobile: [protected], email [protected]@gmail.com for me. The booking completed without giving the drop location and the fare is not displayed. So i thought it has taken by default for normal fare but the fare shown in driver mobile as rs.1020/- when i arrived velachery and he collected the same amount from me. Then i checked with your customer-care the invoice amount shown as rs. 969/- this is different than the amount collected by the driver.

The return journey fare is 3 times higher than the upward journey in your same ola taxi at the same time billing amount in driver device and your invoice is different? This is highly objectionable and cheating me and i felt very unhappy in your service. So i request you to consider this issue and take suitable action to refund the excess amount rs. 831 collected from me at the earliest.

Thanking you

Regards
Dr. Suyambazhahan

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Jun 21, 2017

Updated by suyams The following difficulties were observed in my experience with ola cabs.

1. Many customer locations are not available so it takes nearby or far locations accordingly charges comes more
2. Booking is accepted without drop location without showing fare which cause huge charge to the customer
3. Peak hour charges is too high which is highly objectionable. You must have sufficient taxi for service it is your problem but why you charge from the customer. For example the normal fare Rs. 341 for my trip but collected Rs. 1020/- who gave permission to collect such huge money?
4. Invoice bill and Driver device price differs [Rs. 91] in my trip. we could see the invoice after paying to the driver as per his device reading
5. Tariff also high comparing to other taxi providers
6. After booking the drivers doesn't respond properly and they never come to the pickup point so customer has to wait for long time and cancellation also could not able to do in time because of driver delay or response finally customer has to pay fine it is intolerable
7. It is observed that some drivers consumed alcohol so they never respond to the customer
8. The customer grievances were not taken into account properly which indirectly support to the drivers who are improper in their duties
9. I felt very bad experience and mental agony in my trips and collected the payment abnormally as I mentioned in the previous email.

So once again I request you to refund the excess amount Rs 781+50 cancellation charge collected from me [Total Rs 831] without loss of time. Otherwise I will take legal action and give your bad service and cheating the customer with improper app to the press.

Thanking you

with regards
Dr. Suyambazhahan