[Resolved]  Ola Cabs — TRAUMATIC EXPERIENCE WITH OLA CABS

Address:

Hyderabad, Andhra Pradesh

Dear Sir, 1. As a first time customer of OLA Cabs, I wish to bring to your kind notice the disturbing experience I had while dealing with your company. I had booked an OLA cab for my conveyance from Home to Hyderabad airport on 30 Nov 14 and return on 01 Dec 14. 2. The sequence of harrowing experiences I suffered are enumerated below. The exact time shown is from the regular SMS and mails that I have received from OLA. Date / Time Event Experience Proof 30 Nov 7:56 AM Initial Booking Home to Hyderabad airport :- At the time of booking I told him very clearly that I want a small cab since I am travelling alone with only a laptop and no luggage. I was shocked to see the Mahindra Logan in the evening at 4:00 PM in front of my house. CRN18215182 and voice recording of Call Centre 30 Nov 7:57 AM Initial Booking For my return journey from Hyderabad airport to Home I had told him to book for 01 Dec 14 at 10:45 PM. I was surprised to see the SMS from OLA saying that my ride from Hyderabad airport to Home has been booked for 30 Nov 14 at 10:45 PM. CRN18215274 and voice recording of Call Centre 30 Nov 8:45 AM Initial Booking After repeated attempts OLA Hyderabad took my call and I requested them to please change return booking to 01 Dec 14 at 10:45 PM. I was horrified to see the SMS from OLA saying that my ride from Hyderabad airport to Home has been booked for 01 Dec 14 at 10:45 AM. CRN18220148 and voice recording of Call Centre 30 Nov 8:45 AM Initial Booking OLA Hyderabad number cannot be reached even after repeated attempts for next three days, 30 Nov, 01 Dec and 02 Dec. Tried calling from several phones. 30 Nov 12:10 PM Initial Booking I then called up OLA Banglore to get the booking changed which they finally did correctly. Voice recording of Call Centre 30 Nov 12:44 PM OLA Money Deposited Rs 1300/- into OLA Money account in my name. Check account 30 Nov 4:01 PM OLA Money Got SMS from OLA saying, “We are early in case you would like to board !! Avail 50% discount on this ride if you pay using OLA Money.” On reaching the Hyderabad airport, I was shocked to be presented a bill of Rs 871/-. Your rule book says NO 50% discount for Hyderabad Airport. But I had booked the cab for Hyderabad Airport then why did you send the SMS for 50%...??? If you have sent the SMS, then please honour the SMS. Check SMS sent 30 Nov 6:05 PM Initial Booking OLA Hyderabad number still not reachable. Called up OLA Banglore to put in a complaint about sending Mahindra Logan instead of the small cab I’d asked. I was promised a call back in 24-48 hours, but I am still waiting a call on this issue. Check Call Log 01 Dec 11:01 PM OLA Pick Up Ride was late. Check SMS sent 01 Dec 11:01 PM OLA Pick Up Driver Mohammed Ahmed P, Mobile [protected], driving vehicle, white TATA Indica AP 09 TV 2331, 1. Was late. 2. Did not know where to go. 3. Took me on a wrong and a long route. 4. Asked me for directions, which I did using Google Maps. 5. Blamed me for the wrong directions. 6. Took double the time to reach, 90 minute, whereas at midnight it can be done in 45 mins. Check your system for GPS tracking this cab. 02 Dec 12:23 AM OLA Pick Up On reaching the home, I was shocked to be presented a bill of Rs 777/-. Reasons, 1. Due to drivers delay I had to pay additional night charges. 2. At the time of booking I was promised an Airport pick up discount scheme but no transparency on that. Check your system and records 02 Dec 1:23 PM OLA Help line Called up OLA Help line to project these points but, 1. The lady who took the call was indifferent to what I was trying to tell her. 2. She transferred the call to her senior / supervisor on my request and when I started telling him how OLA Hyderabad is not taking calls, he cut me off by saying’ “Then you should have called up OLA Banglore.” 3. All this while I have been dialing OLA Banglore for help as you can see from the call records. 4. Call went silent after some time & he never called back. Check your system and records 03 Dec 11:23 AM OLA Pick Up OLA was to send the Invoice for both the rides that I had undertaken, namely, 30 Nov 14 and 01 Dec 14. Two working days have gone by but no mail for 30 Nov. Check SMS sent 03 Dec 11:44 AM OLA Pick Up Invoice for 01 Dec 14, 1. No discount on the Airport pick up scheme shown. 2. Wait time charge of Rs 8/-. Your SMS of 01 Dec 11:01 PM says “While we regret the delay, let’s make up by giving you an awesome ride.” Check Mail. Chech SMS CRN18220148 3. I could not have undergone a more distressing, upsetting or a stressful journey. Though it is unlikely, but still I am humbly requesting you to please refund the additional amount that has been charged to me for no fault of mine. Thank you in advance. Yours Sincerely, Rahul Shrivastava. Mob- [protected].