Ola Cabs — Unauthorised debit of ola cash without providing services

Address:	560047
Website:	OLA CABS - UNAUTHORISED DEBIT OF MONEY

1. I am a serving army officer residing at bangalore. On 15 may 2016, my mother booked a cab from house no 45, 3rd cross, 8th main, central excise layout, vijaynagar to army cantt, trinity church road.
2. The driver's name was girish his mob no is [protected]. His veh was etios and vehicle no ka 11 b 0536. He spoke on another mobile no [protected] and enquired dertails of the ride and drop location.
3. But the driver did not report even after one hour. My parents tried to contact him, but he did not attend the call. Later, my parents had to book a cab through uber to come back.
4. Now, it is intimated on my mother's mobile no [protected] that rs 191/- has been deducted from ola account for having used cab from central excise layout to kims hospital bus stop.
5. I want to complain about the following —

(A) how has this amount of rs 191/- been charged when the cab did not report and we have not made the journey
(B) how the drop address was changed from army cantt to kims hospital
(C) punitive action against driver for failing to report to pick-up location and not attending calls