Ola Cabs — Uncertain rate, Misbehaved Cab driver and customer care executive

Address:

Chennai, Tamil Nadu

Hi, I am 1 of the frequent user of Ola cabs(can be verified by seeing booking in name of Nitin, Nishi and Praful). I have repeatedly had bad experience, below are details about the same 1) In last 2-3 days we found ola rate are uncertain as sometimes invoice comes including toll rate and sometime without toll rate. a) 3 days back one of the driver asked double toll as he has to cross toll to pick us up. (Which means paying toll before trip start) b) Once Trip end and invoice came without toll rate then driver called call centre then new invoice came with toll rate. 2) Estimated cab arrival time differ between mobile app and driver call. a) I booked the cab through mobileapp it showed me 12 mins wait time, then driver call me and said he is far away and will reach in 20 mins. And he was very rude while talking. b) Then we called customer care, then executive was also rude and misbehaved instead of coordinating with driver or arranging next cab. 3) Cab booking number showing busy for long a) I was trying to call ola booking number and it was busy for long time. I am send this suggestions/ feedback so that ola quality can be improved and customer should have better experience. Moreover activities of driver and customer care executive should be very closely monitored so that we can avoid any case similar to Uber Delhi. Thanks Nitin [protected]