Ola Cabs — Unprofessional attitude by the drivers

Address:

Mysore, Karnataka, 570015

I Want to lodge a complaint against the company as I faced a lot of difficulties with Ola in Mysore on 28th Feb at around 11:15 pm. I had to catch a train which was to leave at 12:30 am. I booked once and a driver's contact no. was given ( Santosh L, no.[protected], Car no- KA552881 ) from whom there was no response and after calling, the no. was out of reach. I booked again and this time I got the no. of another driver ( Sanjay R, no.-[protected], Car no.- KA01AA3350), who answered the call and said he would arrive in 10 mins, but even after waiting for 15 mins he didn't turn up, and when I called again he was speaking as if for the 1st time I had called and he also sounded drunk, again he said he'll come but ultimately didn't turn up, and there were no more cabs available in my area at that time and as I was getting late I had to find other means of transport to the railway station. I consider this behavior from your drivers very much unprofessional and I understood that your services in smaller cities like mysore is not even satisfactory. Though I stay in Kolkata now, I would like you to please see to this matter and contact the drivers mentioned to make them know how they should behave with customers & I also request you to please improve your services in smaller cities. After this incident I never use Ola and obviously I don't recommend it to anyone I know. That day I felt really Cheated.