Ola Cabs — Unprofessional behaviour from staff

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.olacabs.com

I have been a frequent ola shuttle user in noida from botanical garden to hcl technologies. On june 7th i clicked on 9:10 am shuttle but the system booked me on 9:20 am. However, i rushed and made it well in time for the 9:10 am trip. But a staff very rudely told me that he will not allow me even if i could see there were many vacant seats in the bus and stood in my way closing the door on my face. Just the day before i very well saw that he accommodated a different person although the person had a booking for a different slot! My question is if you are so religiously following the rule and did not allow me to board at 9:10 then why did ola left me stranded at 6:25 pm when my booking was of that time! (Fyi the bus was full to capacity). We don't create a hue and cry on that but your staff definitely does when we try to board a bus 5 min earlier and that too in the most insulting way.

I am happy to shell out a few bucks for alternative travel method and have my integrity intact than travel at subsidized rates and loose that. One customer would definitely not affect your bottom-line, but congratulations you just lost one!