Ola Cabs — Unruly behaviour of driver

Address:	700156
Website:	www.olacabs.com

I had booked a Shared cab OSN[protected], cab WB04G1320 had a driver named Zafar. I paid Rs 300 upfront upon boarding the cab (as against 283 which was asked of me to pay). He revealed to me later that he had started the trip from his app for both occupants much before we boarded. However, the other occupant didn't turn up. Through out the ride he kept on fussing about the loss of Rs 250/- he had occurred bcoz the other rider didn't show up.
Throughout my ride, we didn't come across any toll gate. At the end of the trip he asks me to pay Rs 100 extra for toll and Rs 250 on behalf of the other rider. I stood my stance that I've paid what message I've got from Ola and nothing more would be paid. Then he calls up a customer care from his phone, that guy at the other end asks me to pay 100 extra. Now, I've used Ola for so many trips across so many cities, nowhere was I asked to pay anything extra. I asked the guy on phone to send me an SMS or mail stating the same. I waited for 15 mins, but get no response. He loses his temper and began to demand the amount to be paid. I asked him for the bill of toll. He got nothing. Its 1:30 am, in an area and city unknown to me. He creates such a huge ruckus across streets. Many onlookers gather around. He hurles abusive filthy words, drags in other onlookers to abuse me further. He further threatens me that he will make sure to get back at me and make my stay in Kolkata miserable. It was such an embarrassing and humiliating scene. I had to pay him Rs 100 to shut him up and leave.

Please take appropriate action against this person. Don't let other customers experience what I went through.

Thank you,

Regards
Amith B L