Ola Cabs — Woman Harassment Complaint

Address:

New Delhi, Delhi

Dear Ola Cabs, My wife (name categorically withheld) has been using Ola Cabs for daily commute from her office at Cannught Place, New Delhi to residence in East Delhi. She, as every day, booked Ola cab for her trip back home on 22.04.2015. The cab allotted to her was white Tata Indica (UP 14 CT 5254) Basudev Mishra as its driver. This is to bring to your notice that my wife is seven months pregnant and therefore on humanitarian grounds becomes social responsibility of her convenience and respect is regarded utmost. Your driver dropped her at residence at 6.07 pm on 22.04.15. The charges applicable were Rs. 233/-. This is the responsibility of the driver to keep the changes spare when its their daily job. The driver not paying any regard to her state, denied any change and my had to roam all around seeking change from every and sundry passer by. But your driver did not buzz to extend her a helping hand. She then had to walk around half a kilometer from door to door and shop to shop to arrange for change. Her inconvenience was never paid any heed to and he kept sitting in the car watching my pregnant wife roam from post to pillar arranging sitting a change. It is noteworthy that she need not to carry a proof of her seven month pregnancy and it was made clear to him that no body is home so that she could arrange it from house members. Furthermore, after 30 mins of struggle when she finally got change, he still duped her of Rs. 13/- saying he has got no change. This is a feature with your drivers. In light of above, I need answers from you in serieatim. 1. Is this the training you provide for you customers and that too regulars? 2. Is this the standard of service you boast of? 3. Advise with adequate reasons why this case not referred to consumer forum? 4. Why this case is not referred to women rights wing? 5. Why this case is not referred to human rights? 6. Advise with documentary evidence of the what penal disciplinary action taken against the driver? 7. Why a public article in media amassing comments from such derogatorily treated women is published against Ola Cabs? 8. Who is going to take responsibility for any, God forbid, complexity arises out of such stress and physical inconvenience my wife was forced to go through after a whole day of working in office? You may be having a fleet of 1000 cabs but you score poorly on humanitarian grounds. Pl. Respond in writing only, as your response will be quoted if need persists. Regards, Naman Khanna [protected]@gmail.com