Ola Cabs — Worst services

Address:

Chandigarh, Punjab, 140603

Today I have book micro ola cab and then after 5 min I call to driver Mr. Gurpreet car no. PB01A9168 and then he denied to come & he requested for cancelled this ride & book another cab. So on his request I had cancelled that ride & book another cab but on second ride you have charge 25 rupees cancellation charges. I want to know why these charges are debited when your driver is denied the duty. Amount is not the issue but the service is matter here. I want to know what is my fault????