Ola — charged me 2 times. not refunded my money back

Address:560076
Website:www.olacabs.com

Hi,
Yesterday i had book an ola cab via visa payment gateway.
After the completion of my ride the driver told me to pay cash, s i have told the cab driver that i have booked the ola from card payment but still he forced=s me to pay the cash.
After which i pay him the cash and still my ola app showing me the pending bill
In ola app. Ii contact the ola agent they told me to pay from visa also you will get your refund within 15 mins but still after 30 hours.
Please help me they are fooling =s us with this fraud way.
I have complaint yesterday but my issue was not resolved till now.
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I TOOK A OLA RIDE FROM POWAI TO SION EAST ON 2ND January around 7:30 pm .I lost my spectacles in the OLA .The driver confirmed that my spectacle is in the car but till now I didnot get mine back .Please make sure he comes to my place and deliver my belonging at the earliest please .its already been 3 months .
Ola is cheating. There are rides where we can share or have ride for individuals and I get charge more for this. I try to book for shared cab. They cancel the rides and they don’t bother about the reason. I had 3 bookings cancelled and they cut money so that I had no choice but to book an individual ride at higher price.

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