Have listed below issues which i am sure majority of you have gone through and will face it in the future
1) Product and USP was mis-leading right from the marketing phase. The features assured during launch and booking time for S1 Pro never made it even after two months of Purchase. This is unethical and unacceptable. Thank god you guys are in India as you got away with customer being furious. If the same had happened in western countries, sure you would have been legally sued by all most all customers.
2) Two days post Delivery; vehicle did not start as the battery was dead. They said emergency TAT is 24 to 48 hours. However, with multiple follow ups and escalation the scooter was towed after 7 days. Don't have words to describe the post sales service effort from Ola. After the scooter was towed no official confirmation from the support team was received regarding scooter acceptance at the service center. Again as expected, i had to personally follow up to know the status of my scooter.
3) It has been 4 months since i got my scooter delivered yet no sign of RC card delivery. Like other service issues, even here they said 60 to 90 days TAT for RC card. In-spite of multiple follow ups and emails no accurate confirmation of my RC card status, just a standard robotic response.
Buying Ola scooter is by far the worst decision i have made in life.
Pls do not buy Ola scooter until they sort out actual Product flaws / Post sale service efficiency / escalation contact Transparency / Customer Service Quality & Integrity. For the moment Ola electric team and management have mis-led and taken people for a nigh mare ride. Was this information helpful? | 
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