Ola Electric Complaints & Reviews

I handed over my scooter at Ola authorized service centre 30 days back. still my scooter didnt get repaired. Just they "scooter under repair"....

It has been 3 months I didn’t receive my ola electric bike yet and there is no response from the team i am mental getting disturbed by this please don’t buy this scooter I don’t know how the company is even surviving with this very poor quality of service. I bought this scooter to save my petrol money but after buying a 1.5lakh scooter I am still travelling in a rickshaw from 3 months.whenever you’ll call the customer care number...

Dear Team,

I am writing to express my deep frustration and concern regarding the ongoing issues with my Ola scooter, which have remained unresolved for the past 8 days. I raised complaint on 28/10/2025 Despite repeated requests for roadside assistance and home service, my problem persists without any concrete action being taken.

I initially contacted Ola Support and Roadside Assistance 8 days ago, requesting...

I drop my scooter at ola service centre, Ranjit Avenue Amritsar in 21st July 2025 as there are some issues i.e. auto reboot. There is no follow up regarding service of my scooter, several times I called, they sad VCU is not available and. I don't know what to do. There is no time limit. They don't tell any fix date when they return back my scooter....

Early July 2025 – I handed over my OLA scooter to the Ongole service center with multiple issues:
- Damaged front fork (pending for over 3 months)
- Software issues: ECO mode switching, regen braking, cruise control failure
📞 Weeks of Silence:
Despite multiple calls, emails, and even escalation to the CEO, I received no response. My vehicle was held without updates.
📅 30 Sept 2025:
I finally...

I am Abhishek Kulkarni from Pune, and I am writing to express my deep concern regarding the unresolved repair of my Ola S1 Air, purchased in February 2024.

I had an appointment scheduled at the Shivajinagar service center on 4th July 2025 under Ticket No. 08814435. Due to a critical battery issue (only 4% charge), my vehicle was urgently redirected to the Fugewadi service center the same day. However, from 4th July to 8th July,...

Dear Ola Electric Team,

This is my final escalation regarding my Ola Air scooter (Registration No: DL10EV0245), which remains unrepaired despite multiple complaints, follow-ups, and even physical visits to your Shakarpur service center.

The vehicle has been lying unattended for days, parked outside the center without safety, and no technician has addressed the issue. Moreover, your staff has behaved rudely and dismissively, stating:
“Kardo complaint, hum nahi karenge.”

This is not just poor service—it’s a complete failure of responsibility, customer care, and warranty support. The recurring issue with the scooter, coupled with your team's refusal to act, has caused significant inconvenience and loss of trust.

I now demand:

Immediate repair with proper coaptation and permanent resolution.
Written explanation for the delay and staff misconduct.
Escalation to the area manager (Rajeev) and acknowledgment of this complaint.
Compensation for the prolonged downtime and negligence.
you are forcing me to take legal action and escalate through consumer grievance platforms, including PG Portal and social media.

Case number 09439136 was registered on 8th of august. Already paid for home services. No replay on enquires as on 16th August...

On July 9, I went to service centre for servicing because of system issue. They serviced on same day. Within two days again system issue noise from rear wheel. Booked for service again on 17th July. Till now the scooter is in service centre. Daily calling Ola Customer Service its been in queue for more than 15 mins.
They are telling they will escalate.

Till 8th August, I haven't received any reply from service...

Nature of the Complaint:
I am raising a formal grievance against Ola Electric Mobility Pvt. Ltd. regarding a severe delay in service and lack of resolution for a critical issue with my Ola S1X electric scooter.

The vehicle was submitted to the Ola service center over 20 days ago due to a malfunctioning Battery Management System (BMS) board. I was informed that the BMS board needed replacement. However, despite repeated...

Writing to formally raise a complaint regarding the repair of my bike, which has been pending for the past 25 days at ola Tathawade, Pune location.

Despite paying an advance of ₹7000, I have received no meaningful updates on the status of the repair. I have contacted your call center multiple times, but the only response I’ve received is that the work is paused due to non-availability of spare parts. This delay is causing...

I placed an order with Ola Electric for Ola S1 Pro 3x 4kw scooty on March 10, 2025 (Order No. OED-[protected]) by visiting OLA Electric Unity Bldg, Vasai West and I paid the entire amount of Rs.154602 towards purchase of Scooty and the estimated delivery date was March 29, 2025, but the Scooty has not been delivered even after repeated follow ups.

I sent a complaint on 7th April, 2025 to [protected]@olaelectric.com and trying...

I placed an order with Ola Electric on 27th April 2025 (Order No. OET-[protected]-JNO930) via online mode. The estimated delivery date was 3rd May 2025, but the product has not been delivered even after repeated follow-ups.
I lodged a complaint on 9th May 2025 (Complaint No.[protected], and have been in touch with your representative, but no proper resolution has been provided.

The delay and lack of proper service...

Order ID 0425-MIH852

I am writing to formally raise a grievance regarding my recent purchase of an Ola Electric scooter under Order ID **0425-MIH852**, placed on **24 April 2025** with full payment of **₹1.65 lakhs**.

As per the delivery commitment, the vehicle was to be handed over by **04 May 2025**. However, despite multiple follow-ups via calls and messages, the scooter has not been delivered to date. Adding...

I have ordered a scooter with OLA on 4th April and uploaded documents same day, address proof got rejected since my village under cuddalore RTO and PIN code falls under Pondicherry. they are not ready to believe govt docs like Aadhaar, Passport, VoterID, driving license which clearly has address as cuddalore.

1. I have shared explanation and provided supporting documents, order is just struck in same stage for about 2 weeks.br...

Ola electric parts are not available and service centers team is saying it will take around 6 months as 13 more scooters are waiting for the same part for last 6 months but no received. The scooter is very risky to drive without replacing part. The ola is not concerned about customer safety. The says not to leave scooter stale for more than few days but scooter remains stale for many months which lapse their warranty period and damages the...

I have purchased OLA S1 AIR on nov, 2023. When this company is selling S1 air model for about 1, 31, 000. I also purchased 5 year warranty because at that time there is no 8 year battery warranty. After 4 months they slapped on a lot of old customers who trusted on this company when it is new, by introducing 8 year battery warranty to only new customers.
Then with a lot of guilt and upset I went to ola electric experience center near...

Have ola care plus subscription and sent my ola for service on 2nd October, however it’s been almost 2 months but my ola hasn’t been delivered to me although it got serviced 2 weeks ago. The app shows misleading status and despite raising tens of complaints have received no positive response/action from Ola. The app keeps showing my ola score has left the Geo fencing area ands I’m not sure if it’s been used by the technicians for...

Hi
I have ola care plan that includes home repair too.
I made complaint on 19 aug and home appointment was scheduled for 31 aug
After 19 august till today 10 nov 2024, complaint is not attended
Old complaints were closed and after it I booked new complaints.
Only 1 time, I got call from gurgaon service centre, but neither any part I received jor anyone came for repair
Till today not a single time,...

I just buy last month through emi and paid down payment of 19k, it's full charge from showroom and 2nd day it's middle way towards home suddenly say low battery from 37 percent to 3 percent and stop, then they update software and now problem double and now worse. Vehicle in service centre more than month and no use of it...

Last 2 always show system issue...

Dear Ola Service Team,

I am writing to express my deep frustration and concern regarding the ongoing issues with my Ola scooter, which have remained unresolved for the past six days. Despite repeated requests for roadside assistance and home service, my problem persists without any concrete action being taken.

I initially contacted Ola Support and Roadside Assistance six days ago, requesting that my scooter...

It has been four days since I have registered the complain at Ola electric regarding charging issue when I’m doing charging the error shows unable to charge. That’s what I explain. So after so many follow-ups, they are just calling me but nothing that responding that will send our technician at your home, but nothing happens now what to do, charging is not there. Scooter is not working. What to do. worst service ever....

My Ola scooter has been having problems for 13 days due to which I have complained 10 times about home appointments and once my home appointment has been cancelled from OLA side without solving any problem. Second home appointment has been booked for today (22.5.24) and "OLA SERVICE CENTRE Padmanabhpur Durg Chhattisgarh" has been appointed for service, the complaint ticket number is 03293977 and this has been registered since last 8 days,...

Months ago, I purchased an Ola S1X Plus vehicle. Last month, I was involved in an accident that caused my scooter to break. I sent the scooter to the Ola service center, but to date, there has been no update regarding its status. No one answers phone calls, and when I visited the Ola Experience Centre, they informed me that it would take time. It's been one month since my scooter has been at the service center, and I received the claim estimate last week, after the scooter was there for 20 days. Additionally, as I checked the Ola Electric app, my scooter is being used. Despite trying to reach out to the customer service helpline, no one answers the call.

I have faced 5 breakdowns of Ola Electric between 8th March (delivery date) to 29th April (52 days) almost a breakdown every 10 days.

It has been a source of mental trouble to family.
I have attached details over here

https://docs.google.com/document/d/1V9DHl1dgmom4zqu8z9I34h8Nik8X12wBrGucsLDeFyU....⇄

Bought Electric scooter from OLA on 5th Jan 2023. On 21st Jan 24 the scooter delveloped an issue. I registered a case with OLA company and they till now its not been resolved. I create tickets, escalated it online on their Twitter account too but not helping.

They also asked me to pay 4129 for the care plus plan, which i did by going to thier thane experience centre. Now I am told that the transaction failed and they have not received the money. Money has been deducted from my account. Hence my problems are as follows
Need them to fix my scooter which is stranded from 21st Jan
Start my OLA care + plan for the payment that I have done.

I have booked Ola S1 air on 18th February 2024 and they charged me for two helmets as it is mandatory for registration.It was delivered on 8th March 2024 and at the time of delivery what I see they given only one helmet, Asked from executive at experience centre then he responded that the 2nd helmet will be given to you soon in a week, as company has helmet stock issue.So, I agreed but it's more than 1.5 months No helmet given as well as the HSRP number plate is also not installed.I am calling ola team daily but no response.I am not using my vehicle due to unavailability of number plate.Temporary no. Validity was of 1 months and it expired.The Worst service from Ola electric...

Ola company is harrassing me from 1 month..
The thing is that the ola drivers are so unprofessional and illiterate, not one but mostly all, what they do is first they accept the ride and then cancel it or moreover after the ride is completed and i pay them the fees they still charge me extra fees for the next ride and that becomes due, i cleared the pending due thrice from last 2 years still the uneducated drivers purposely charge...

Hello, i have purchased ola s1 x+ on 23rd march 2024. Scooter is completely dead on 27th, called multiple times for road side assistance but no one came even after 8 hours. I booked a porter and got it checked, they told that its a known issue - i need to remove and insert the plug to reboot the vehicle which is in trunk. They also told that it’s happening when some two wires touch in front panel and they permanently fixed it by tighing...