Ola Electric Complaints & Reviews

I booked an Ola Roadster X+ 9.1 kWh scooter from Ola Electric and completed all required formalities, including full payment, document verification, registration, and insurance activation.

Order ID: OET-[protected]-WVL891

At the time of booking, I was promised delivery by 14 May 2026. However, even after more than a week past the promised delivery date, the scooter has still not been delivered.
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Dear Sir/Madam,

I am writing this email to raise a serious complaint regarding the extremely poor service experience at your Jaipur service centre.

I submitted my Ola scooter for repair 20 days ago, but till now there has been no proper update regarding the status of my vehicle. Every time I call or visit the service centre, I receive the same response that one part is damaged and they have mailed the company...

Accessories and Service
I ordered a side stand, and it says it was delivered on April 18, 2026. However, when I tracked it, I found that the order had just been received. The service is so poor that they can't even dispatch accessories. How can they service the vehicle? Ola has been harassing me for 66 months. I've complained a lot, but no calls are received. In fact, calling customer care is just a waste of time; there's no system...

I handed over my scooter at Ola authorized service centre 30 days back. still my scooter didnt get repaired. Just they "scooter under repair"....

It has been 3 months I didn’t receive my ola electric bike yet and there is no response from the team i am mental getting disturbed by this please don’t buy this scooter I don’t know how the company is even surviving with this very poor quality of service. I bought this scooter to save my petrol money but after buying a 1.5lakh scooter I am still travelling in a rickshaw from 3 months.whenever you’ll call the customer care number...

Dear Team,

I am writing to express my deep frustration and concern regarding the ongoing issues with my Ola scooter, which have remained unresolved for the past 8 days. I raised complaint on 28/10/2025 Despite repeated requests for roadside assistance and home service, my problem persists without any concrete action being taken.

I initially contacted Ola Support and Roadside Assistance 8 days ago, requesting...

I drop my scooter at ola service centre, Ranjit Avenue Amritsar in 21st July 2025 as there are some issues i.e. auto reboot. There is no follow up regarding service of my scooter, several times I called, they sad VCU is not available and. I don't know what to do. There is no time limit. They don't tell any fix date when they return back my scooter....

Early July 2025 – I handed over my OLA scooter to the Ongole service center with multiple issues:
- Damaged front fork (pending for over 3 months)
- Software issues: ECO mode switching, regen braking, cruise control failure
📞 Weeks of Silence:
Despite multiple calls, emails, and even escalation to the CEO, I received no response. My vehicle was held without updates.
📅 30 Sept 2025:
I finally got...

I am Abhishek Kulkarni from Pune, and I am writing to express my deep concern regarding the unresolved repair of my Ola S1 Air, purchased in February 2024.

I had an appointment scheduled at the Shivajinagar service center on 4th July 2025 under Ticket No. 08814435. Due to a critical battery issue (only 4% charge), my vehicle was urgently redirected to the Fugewadi service center the same day. However, from 4th July to 8th July,...

Case number 09439136 was registered on 8th of august. Already paid for home services. No replay on enquires as on 16th August...

On July 9, I went to service centre for servicing because of system issue. They serviced on same day. Within two days again system issue noise from rear wheel. Booked for service again on 17th July. Till now the scooter is in service centre. Daily calling Ola Customer Service its been in queue for more than 15 mins.
They are telling they will escalate.

Till 8th August, I haven't received any reply from service...

Nature of the Complaint:
I am raising a formal grievance against Ola Electric Mobility Pvt. Ltd. regarding a severe delay in service and lack of resolution for a critical issue with my Ola S1X electric scooter.

The vehicle was submitted to the Ola service center over 20 days ago due to a malfunctioning Battery Management System (BMS) board. I was informed that the BMS board needed replacement. However, despite repeated...

Writing to formally raise a complaint regarding the repair of my bike, which has been pending for the past 25 days at ola Tathawade, Pune location.

Despite paying an advance of ₹7000, I have received no meaningful updates on the status of the repair. I have contacted your call center multiple times, but the only response I’ve received is that the work is paused due to non-availability of spare parts. This delay is causing...

Order ID 0425-MIH852

I am writing to formally raise a grievance regarding my recent purchase of an Ola Electric scooter under Order ID **0425-MIH852**, placed on **24 April 2025** with full payment of **₹1.65 lakhs**.

As per the delivery commitment, the vehicle was to be handed over by **04 May 2025**. However, despite multiple follow-ups via calls and messages, the scooter has not been delivered to date. Adding...

Ola electric parts are not available and service centers team is saying it will take around 6 months as 13 more scooters are waiting for the same part for last 6 months but no received. The scooter is very risky to drive without replacing part. The ola is not concerned about customer safety. The says not to leave scooter stale for more than few days but scooter remains stale for many months which lapse their warranty period and damages the...

I have purchased OLA S1 AIR on nov, 2023. When this company is selling S1 air model for about 1, 31, 000. I also purchased 5 year warranty because at that time there is no 8 year battery warranty. After 4 months they slapped on a lot of old customers who trusted on this company when it is new, by introducing 8 year battery warranty to only new customers.
Then with a lot of guilt and upset I went to ola electric experience center near...

Have ola care plus subscription and sent my ola for service on 2nd October, however it’s been almost 2 months but my ola hasn’t been delivered to me although it got serviced 2 weeks ago. The app shows misleading status and despite raising tens of complaints have received no positive response/action from Ola. The app keeps showing my ola score has left the Geo fencing area ands I’m not sure if it’s been used by the technicians for...

Hi
I have ola care plan that includes home repair too.
I made complaint on 19 aug and home appointment was scheduled for 31 aug
After 19 august till today 10 nov 2024, complaint is not attended
Old complaints were closed and after it I booked new complaints.
Only 1 time, I got call from gurgaon service centre, but neither any part I received jor anyone came for repair
Till today not a single time,...

Last 2 always show system issue...

Dear Ola Service Team,

I am writing to express my deep frustration and concern regarding the ongoing issues with my Ola scooter, which have remained unresolved for the past six days. Despite repeated requests for roadside assistance and home service, my problem persists without any concrete action being taken.

I initially contacted Ola Support and Roadside Assistance six days ago, requesting that my scooter...

It has been four days since I have registered the complain at Ola electric regarding charging issue when I’m doing charging the error shows unable to charge. That’s what I explain. So after so many follow-ups, they are just calling me but nothing that responding that will send our technician at your home, but nothing happens now what to do, charging is not there. Scooter is not working. What to do. worst service ever....

I have faced 5 breakdowns of Ola Electric between 8th March (delivery date) to 29th April (52 days) almost a breakdown every 10 days.

It has been a source of mental trouble to family.
I have attached details over here

https://docs.google.com/document/d/1V9DHl1dgmom4zqu8z9I34h8Nik8X12wBrGucsLDeFyU....⇄

Ola company is harrassing me from 1 month..
The thing is that the ola drivers are so unprofessional and illiterate, not one but mostly all, what they do is first they accept the ride and then cancel it or moreover after the ride is completed and i pay them the fees they still charge me extra fees for the next ride and that becomes due, i cleared the pending due thrice from last 2 years still the uneducated drivers purposely charge...

Hello, i have purchased ola s1 x+ on 23rd march 2024. Scooter is completely dead on 27th, called multiple times for road side assistance but no one came even after 8 hours. I booked a porter and got it checked, they told that its a known issue - i need to remove and insert the plug to reboot the vehicle which is in trunk. They also told that it’s happening when some two wires touch in front panel and they permanently fixed it by tighing...

My booking id is- oet-[protected]-zeq365 dt- 24/10/2022. The same was cancelled on 12/12/2023. The company website says that refund is successful but i have not received the same. I have written many mails since the last 3 months to them for refund-- reply received is that -- your query is acknowledged and case number 02093085 has been created for the same. There is no possibility of contact to them by phone, service center here says...

I have placed an order for Ola S1 air. The mobile number associated with the order [protected] is no longer in use. Please change it to [protected]. So I can get calls from the company.

My registered mobile number of account is [protected]
My Order ID OET-[protected]-YFR266...

I Mr bharath tilani requesting u that I had given a vehicle for repair issue was some battery issue and u people toe my vehicle to Thane brach after approx 90 days I had received vehicle after receiving the vehicle again within 15 min while trail of vehicle again
Vehicle has broke down I already
Complained on customer care while 90 days vehicle was with u
My Ola care plus has expired so I request u that my Ola care plus...

I did the Move OS beta upgrade. After that the vehicle used to not start at times when starting from halt. Then on Oct 20, 2023, it started vibrating after the acceleration is given and displays message saying "scooter issues, switiching to park mode". The vehicle was not moving an inch. I raised a complaint immediately and also called a customer care executive as I cannot bring it to the OLA center to send the technical team to my location...

Have been requesting for service for my vehicle is out of charge and also for charger issue,
IDs which i had registered tickets :
#5066538
#5076042
#5110470
#5148092
#5264450
Which i did not got any response, which is terribly bad, again and again am receiving mail saying
Thanks for reaching out to Ola Support. We hope your issue is resolved
which is not, trued calling, going...

Have been requesting for service for my vehicle is out of charge and also for charger issue,
IDs which i had registered tickets :
#5066538
#5076042
#5110470
#5148092
#5264450
Which i did not got any response, which is terribly bad, again and again am receiving mail saying
Thanks for reaching out to Ola Support. We hope your issue is resolved
which is not, trued calling, going...