Ola Electric — S 1 pro

Address:

801, maratt pimento apartments, Bannerghatta main road, Bangalore 560076

I am based in Bangalore. I purchased the ola electric S1 pro e scooter. Initially i was very excited about the purchase till we encountered our first problem. One fine morning about 5 days back I could not get the handle to unlock even after putting the passcode correctly.
It was then I understood that the worst of this e scooter is its service support. Their stupid policy of not having service centers means dependent on few employees in service who are over worked. Their training is not even comprehensive and so one technician cannot resolve a service call. My scooter s1pro is handle locked since 5 days. Calling help line does not help as the auto reply says I am not calling from registered mobile number. which is B*+#S*#₹ because that is the only number i used for booking, taking delivery. Several mails to their support had standard reply that they will respond in 24 hours which they did not. After tracing their service team that took 4 days, some one came after assurances he will come at 1030 am and eventually turned up at 7 pm to 'look at the issue'. He spent 10 minutes to say that he cannot do any thing as he is a mechanical guy 😭
Some one may come today from their electrical team.
Seems their cloud based software is screwed up. And no one has any clue how to resolve.
Their service team network is pathetic. When I asked in confidence they say there is only so many scooters they can attend in a day. Plus the fact they cannot resolve the problems many times.

Ola seems a big hype in their EV segment. Best if they stick to their core business which is arranging taxi.