Ola — Extra charge money not refunded despite of acceptance

Address:	Pune, Maharashtra, 440016
Website:	Ola

I had booked an overstation cab on 18th august in pune and the driver charged extra 1000 rs. It was accepted by the driver and authorities and assured of refund multiple times last recieved mail on 22nd aug. Do we customers are fool ki yahi apne paise hi bheek mangte rahe... Its been so long and no refund has been initiated and i remembered this instance when i had to book a cab today.
I will keep on taking actions now on till the money is not refunded through various platforms
[ola support] #[protected] issue related to my ride
I am also posting the snapshot of mail by ola... Kindly please someone see through this matter.. And get these fraud companies shutdown.