Ola — illegitimate toll tax collection

Address:

New Delhi, Delhi, 110092

Dear sir/ma'am,

My wife usually travels from vivek vihar (Delhi) to max hospital (Vaishali) via the route of anand vihar. There is no toll while going from delhi to vaishali (While returning there is mini collection centre of toll).

As there is no toll from delh to vaishali route via annad vihar, ola keeps charging mcd toll tax. I have written many complaints but they keep saying, our team is working on it and never ever replies back with a solution to it. Also on replying on their previous complaint mail they have made an arrangement in such a way that the mail states : reply above this line /mail" and this never ending process continues.

Kindly look into the matter as the charges are collected in vain and customers shed out more money and ola or their travel partners keep the money in the pocket whcih has never gone to mcd and has been shed out by customer,. Pleas ask ola to do the needful and remove such enforced error in their billing.
Thanks