Ola — Inappropriate charges

Address:

Kolkata, West Bengal, 700025

On april 27, 11.11am, (Crn[protected], i do not know what this no. Is, but this no. Appeared in your app) i booked a cab.

I was waiting in the middle of the road in front of my house. The cab approached and i waived at him. He didn't care to stop. He went away and never came back. And after sometime i received a message that the booking has been cancelled.

I was promptly billed cancellation charge of rs. 50/-!!!

So what was my fault that you charged me cancellation charges???

This is my first experience with ola. For no fault of mine i have been billed the cancellation charges

I am regular user of other services and i am generally familiar with the system. I never had such problem with other service providers.

I complained to you on phone and through app but no resolution yet.

Could you at least let me know what was my fault?