Ola — incorrect billing

Address:

560100

Date of journey - 4th aug 2018
Bill no - crn[protected]

I stay in electroniccity, i booked a cab to magadi road, app suggested me longer route (Nice road) which is of 38 kms and showed a price of 775/-. However, i have taken a city route which is of the same time and lesser kilometers (Around 24 kms) but i have been charged the same price.

When i contact customer care they are saying it will be charged like that only and it will not be charged per km. This is illegal, they should charge me per kilometer that what app say while we are booking (Any deviation from the route shown it will be charged per km).

There is no transparency in billing. These people are behaving worst than auto fellows now.

Also when i checked it was mentioned. I'll be charged 12rs per kilometer before the ride taken.

Attachment clearly shows the route which i have taken.