Ola — incorrect route

Atleast a pregnant woman should be dealt with respect. Having said this, i would like to share a horrible experience with one of the cab driver. As my wife is pregnant and the route in which the cab driver opted has many path holes, i requested him to go through main road. He didn't listen to our words and inturn shouted at us with abusive language. Even OLA customer care couldn't do anything.I am not sure how to punish the culprit.Now may be my wife, in the future many other pregnant women has to face this.