Ola — Misbehaving, misleading, abundant ride midway

Hello Authorities

I am very disturbed and devastated by the experience i had with ola ride yesterday dated[protected] at 6:14pm. Driver name Kanhaiya lal. Prime sedan.

I books cab for Lifestyle store sanjay palace, Agra.
Right after the ride started, The driver forced me to change the location by cosmos mall constantly during the whole ride, i denied to agree and ask him to drop me on location, he was screaming on me we “hum yaha paisa banane k liye bethe hai ye gaadi apne kharida nhi hai na company ka hai” and kept yelling at me, i stayed calm and ask him to drop it at lifestyle store.
The driver was rigid and threaten me by saying he will stop the cab at the location he sees in his phone, that is next to behind the mall lifestyle store is in. I was trying to ake him understand that it is showing you location from back route while the mall gate is just ahead on the way, he didn’t listen to me at all and got extremely rigid and misbehaving brutally.
I denied to get of the car cause he stopped prior to the location he started screaming on me louder said i was so unable to make him understand and i was him to wait and listen to company person i an calling by… i tried to call ola customer care, and described the whole case to customer care assist on call. The assistant ask me to wait while he is calling to the the cab driver for dropping me at the location i booked for, the driver didn’t pick the call i am the witness of that, the assistant apologised me that driver is not picking up the call i was so frustrating for me, i asked him to talk with the driver through our call on my phone then the driver misleading the assistant by lying about the location is 700 mts away. While the assistant telling him i can see it is 15 mtrs away and he started misbehaving with the assistant also and started answering call to another rides. The call was disconnected by assistant too.
He screamed on me to left the car, throwing attitude busy in eating tobacco and his body language was also very shady. I still kept calm over losing my temper and ask him to drop me on my location once again but he refused roughly,
He asked me to left the car multiple times i felt so unsafe and treated disrespectfully constantly, he turned off the cab and ac cause i told him I won’t leave cause you supposed to drop me the location i have entered and i paid him respectfully already.

Unfortunately i had to call a friend of mine in emergency to pick me up. As it was dark and commercially not so friendly area. It was very unprofessional and unsafe to anyone.

I have been brief this case four time on call with your ola cc subordinate and apart from sorry i see no action taken, neither any refund process nor any compensation as apology and not any legal charge against driver.

How can a sorry be enough for leaving helpless in the industry claiming providing safe and hustle free service. What if the location was not safe? What if this happened to me in unknown city, what if i couldn’t be able to get another cab? What if i had noone to pick me up ? What would be expected from a girl in such case? And waht is the responsibility of a responsible human towards the saftly if girl? I need fair and justified action on this and a valid answer for all my questions.