[Resolved] Ola Money — Amount debited but bill not paid

RajAries

from Delhi, Delhi

Address:	New Delhi, Delhi, 110017
Website:	www.olamoney.com

I did bill payment of my bsnl postpaid mobile by ola money of rs 369 immediately got sms that transaction successful but in actual even after 14 hours no amount received by bsnl i have called bsnl customer care many times they say no bill has paid while ola money support contiously writing to me we need at least 4 days time to confirm weather bill paid was successful what nonsense is this i need full refund

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Jul 16, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

Ola Money Customer Care's response We understand your concern regarding Bill Payment.

This is to inform you that the Bill Payment of Rs.369/- has been successfully processed from our end and the amount has been posted to the Service Provider (BSNL) with unique bill ID: OLA[protected].

Please be informed that it may take approximately 2 to 3 business days to receive an update from the service provider. Hence we request you to please check with the service provider.

We value your business with us, please write to us for any further queries.

Regards

Team Ola Money