[Resolved] Ola Money — blocked ola money account

Anju.btb

from Bengaluru, Karnataka

Address:

560076

This is after a huge follow up they credited my account with 599/- then wrote am email stating they are suspending my Ola account due to some issues with bank.
It has been month, I am following up on same but no response. The ticket Id is 1132263.

The amount in Ola money was around 1000/-. Its been 2 months I am fighting with the customer care for some trivial issues, wasting my time with them. The customer support calls either gets dropped or they keep on hold forever.

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Oct 22, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

Ola Money Customer Care's response Hello Anju,

Greetings for the day!

We understand your concern regarding the re-activation & refund from your Ola Money Wallet.

We would like to inform you that, we have provided the documentation available with us of the credit that was processed from your card to the Ola Money wallet.

However, we're yet to hear from your bank in regards to the case.

If you wish to withdraw the same, we would request you to kindly write to your issuing bank with a confirmation for us to assist you further.

We appreciate your patience in this regard.

Regards,

Team Ola Money

Sep 28, 2018

Updated by Anju.btb I have already informed about the same.

Oct 03, 2018

Updated by Anju.btb Bank has closed the ticket and have informed me about the same . Can you please look into this and activate my ola money.

Oct 06, 2018

Updated by Anju.btb I have received a message from the bank that they have taken back the calim request. Can anything happen here now?

Verified Support

Oct 26, 2018

Ola Money Customer Care's response Hello Anju,

Greetings for the day!

We understand your concern regarding the re-activation of your Ola Money wallet.

We would like to inform you that, we received a notification from your bank regarding a transaction which was disputed for non receipt of goods or services.

However, after a thorough investigation, it was found that an amount of Rs.599/- with the reference PayU ID: [protected] which was added to your Ola Money wallet was successfully utilized towards our primary merchant - Ola Cabs. We would request you to kindly log in to the Ola Money application and verify the utilization. The documents have already been forwarded to the bank against the services provided and we are yet to hear from the bank.

We would request you to contact your bank for further details of the charge-back dispute. We would appreciate, if we receive a notification from your bank regarding the withdrawal of the said charge-back for unblocking the OIa Money wallet.

We appreciate your patience and cooperation.

Regards,
Team Ola Money