[Resolved]  Ola Money — driver credibility under question and complain no not accessible and reachable

Address:

New Delhi, Delhi

On 6th may 2019 at around 9.05 am an ola mini cab was booked from a354, outer ring road, meera bagh, new delhi, 110083 to the destination of indira gandhi airport terminal 2. Message was received booking confirmed with driver details, rate quoted rs 507 and otp. At 9.25am driver called in his mobile no[protected] to find the location. Again he called at 9.26 am in mob no[protected] telling he has reached but it turned out to be keshavpur, so we gave him direction. At 9.32 am he called in mob no[protected] to say he reached meera bagh. We verified the cab no and driver. Only 2 0[censored]s me and our daughter to travel i noticed that, i could not trace the route as usual because car could not be spotted. On reaching airport again i could not get message of the rate or ride. He showed me in his mobile the quoted rate is rs737 which was impossible. Becuse on 3rd at 5 pm we have booked ola mini cab fro ig airport terminal 2 to meerabagh and costed only rs 410. Since we had to check in and could not contact service center in anycase after many trials, i paid the amount. I have tried whole day today also. Can you please give us a approachable no to verify and also can you address this grievance and let us know how you lessen tjhis incidence and make our journey dependable on your service. Kindly let me know the result