[Resolved] Ola Money — forcing me legally to pay for services i never took

v4vishalmeharwal

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Ola money

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I used to use ola money for rides
I took total 2 rides
But the ola money is asking for rs 331 for a ride which i never took.
I complained to ola support 3-4 times on customer care
Even written a mail to them regarding their driver fraud
That driver was too smart he started the ride without taking me even and asked for otp from me
He started the ride without the passenger in there and made a bill of rs 331 which was added to my ola money account.
Each time i complained to them they were non cooperative and said everytime that your complaint has been raised but you have to pay the full amount.
I don't know what to say
Just now today 13 june 2020 at 2.30 pm i got a call from a law firm of bangalore whose contact number is
+91-[protected]
They called to say to me that pay the whole amount otherwise i will get a notice in legal for non repayment of money for the services i used.
It is totally disgusting how these big mncs are looting the indian citizens.

I am ready to pay the amount cost of 2 rides which i took i. E. Rs 500
I'm not going to pay rs 831 which they are forcing me to pay.
They threatened me of legal adverseries.
Sir i'm currently unemployed i cannot afford to lose a single penny in this time of financial crises.
Kindly help.

My name is vishal meharwal
Mobile-number = [protected]
Email - [protected]@gmail.com

Kindly look into the matter and revert soon. I will give you all the details once you get back to me
Thank you.

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Aug 12, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2020

Ola Money Customer Care's response Hi Vishal, we request you to write to [protected]@olamoney.com if still, the issue persists or you can share the complaint/ticket id if you have raised any, we will check and respond on that within 24 hours.