Ola Money — in able to transfer my money

Address:

641041

Dear sir/madam,
My request ticket id is 600216.
My name in my profile is selvam and my mobile number in my profile is [protected] and my mail id in my profile is [protected]@yahoo.co.in and the balance amount in my account is rs. 849.
I have used this number for transaction and recently on 14/10/2017, i had recharged rs. 599 to this number. (The transaction id : czqq-h1g9-4yo9)
As this jio number is expired, i could not able to transfer this amount to my present number [protected].in this account i am having rs. 494.
I want to cancel my previous account number of [protected] and kindly transfer the total amount of rs.849 to my present number of [protected].
I have tried this and could not able to transfer from my phone.
So, kindly do this help.

This is very important and due to this reason, i am not able to travel in ola cabs. After this transaction, as early, i will use ola cabs regularly.
Pl do this help.

Respectfully,
Selvam