[Resolved] Ola Money — kyc disabled

surya gopal

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500085

I usually add money to my ola wallet and transfer to my family. Ola has been holding my money since 4 days and not allowing me to send the money. If the uidai or whichever authority is not allowing the kyc process then you should at the least notify the same before adding money to the wallet not after adding the money. Now showing uidai as the culprit ola is reaping the benefits of consumer money in our wallets. Ola should realize that you are never entitled to do so. Please resolve this asap.

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Nov 17, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ola Money Customer Care's response This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in.
Our experts will get back to you at the earliest with a resolution.