[Resolved]  Ola Money — money debited but ticket not booked in irctc

Hello,
I tried booking irctc ticket using my ola money but the transaction was failed and the ticket was not booked but my money got deducted and the details of this transaction id is efzo-wwc7-qkp7. When i mailed to customer care they gave reply as it may take 2 days for confirmation but i tried booking on[protected] for the journey date[protected]. When will i receive refund? Looking forward for your response.
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Mar 2, 2019
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2019
Ola Money Customer Care's response
Dear Customer,

Greeting for the day!

We certainly understand your concern regarding the merchant transaction and we regret the inconvenience caused.

This is to keep you informed, on 18th Jan 2019, at 04:03 pm we have successfully refunded the amount of Rs. 1817.46/- to your Ola Money wallet.

We value your business and please write to us for further assistance.

Regards,
Team Ola Money
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