[Resolved]  Ola Money — money deducted from account but not added on ola money

I transferred money from my bank account to my ola money account 2 times on 15th dec and the amount was deducted both the time from my account. That is 600 and 600. But it was didn't add on my ola money account. And i didn't recieved my refund also till date (25th dec). Please resolve the issue and return me my amount as soon as possible. My register mail id is [protected]@gmail.com
Thank you
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Feb 1, 2018
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2017
Ola Money Customer Care's response
Hello Akanksha,

Greetings for the day!

We regret the inconvenience caused to you.

We would like to inform you that, we are unable to trace any transaction details with this email ID - [protected]@gmail.com.

We request you to share us the registered mail ID, which is used for this transaction, we can be able to resolve the same at earliest.

Awaiting your response to assist you on the same.

Regards,

Team Ola Money
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