[Resolved]  Ola Money — money deducted from bank account but failed to load into ola money.

Website:Olamoney

On 26th of january i tried to add ₹200into ola money at 12:22am, money got deducted from my account but failed to load in ola money. For which i havnt got refund yet. Than i made another ₹200 transection at 12:24am which successfully loaded into ola money.
I want my refund, it been more than a week.
For which i even hot mail for failed transection. I called phonepe from which i have done my transection.
I even reached my bank, but no one is willing to resolve the issue.
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Mar 9, 2019
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2019
Ola Money Customer Care's response
We certainly understand your concern and we are sorry for the inconvenience caused.
Please write to us at [protected]@zipcash.in with the transaction details.
Our team will respond back with a resolution to your issue soon.
Complaint comments 

Comments

My present Ola App is not allowing transfer of money.it asks to upgrade app.my version is 4.7.8.pl upgrade it to meet full kyc norms allowing transfer of money.

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