Ola Money — money deducted from bank but did not reflect while adding ola money twice.

Address:Indore, Madhya Pradesh

When i tried to add rs. 300 as ola money from ola app for booking taxi, the transaction was successful both the times but the money never reflected in ola money. Henceforth due to this i had to book the cab on cash.

I tried to transact using sbi netbanking on october 28th.
Here are the details of both the transactions:

1st transaction:-
Date: 28-oct-2017
Narration: to transfer inb ani technologies private
Ref. No.: [protected]igacgppnq7
Debit: inr 300

2nd transaction:-
Date: 28-oct-2017
Narration: to transfer inb ani technologies private
Ref. No.: [protected]igacgppkt8
Debit: inr 300
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Iam unable to refund my ola money to my bank account.Iam getting message like unable to reach servers. Iam trying from one month but still not working.Called customer care so many times but they didnt attended the call and kept my call in waiting.
On 17 October 2017 I transferred Rs.999/- from my HDFC Bank A/c No. [protected] vide banks Narration [protected]-PAYUOLAMONEYZIPCASH and cheque/Ref.No.[protected]. but till date and time neither the money is credited by Ola Money nor the money is refunded in my account.

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