[Resolved] Ola Money — money deducted from bank but not reflected in ola money not yet resolved

[Resolved] Ola Money — money deducted from bank but not reflected in ola money not yet resolved

L labh sharma from Makrana, Rajasthan

I tried to add rs.250 in ola money after kyc compliance the amount was deducted from my bank but still not received in ola money. That kind of problem is faced from such a wallet is miserable. It is the incident of 25/01/2018. Kindly add the money or return my money as soon as possible. So much of inconvenience is faced due to this. Mobile no. [protected] E mail - [protected]@gmail.com To resove the complaint you send an email with a contact no. But that no. Is always busy, its just all in vain to complaint you, i just want my money back after that i wont use your ola money again. Do the needful as soon as possible. Was this information helpful? No (0) Yes (0)
Mar 22, 2018 Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint. Verified Support Feb 14, 2018 Ola Money Customer Care's response Hi Labh, Greetings for the day. We regret the inconvenience caused to you. Please note that, the refill transaction of Rs. 250/- was failed on payment portal. In case, if the amount was deducted from bank, the same will be automatically refunded back to your bank account within 7-10 business days as per the standard banking procedure. If the same is not reflecting post the given timeline, kindly share the bank statement from the date of transaction to till date, so that we can escalate the same. We value your business, kindly write back to us for further queries. Regards, Team Ola Money Feb 14, 2018 Updated by labh sharma In reference to my previous complaint your executive called me and asked me for transaction details and then he asked me to share my bank details and when i refused to do so he disconnected the call with out any reason of asking details. Such a poor experience of your customer support. And still my complaint is not resolved its about 22 days since transaction took place and you dnt have any reason for this and no solution for this. Just refund my money and don't make more delay or just refund my money with interest till you refund it as i had a loss if that too.
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